Wow that looks terrible, I don’t know how that could happen on the aluminum portions of the hub! On the drive ring, clutch and outer ring are steel. What is good about Onyx is the concept, unfortunately the execution is shit. I take what a lot of people say on here with a pinch of salt, a lot of stuff often raved about I find to be total overpriced junk. Funny that, the 'weight weenie' wheels set is a shit load more durable, reliable and stays true. Switched to Carbon Ti hubs and carbon rims and I'm more than happy to sacrifice instant engagement and silence for a wheel set that weighs nearly 700 grams less and stays true after over a year without a hint of hub reliability issues and better spinning bearings. People raved about Onyx hubs and DT 511 rims at the time so I put the two together and ended up with a pair of boat anchors that had unreliable hubs and alloy rims that go out of true after a few months. Onyx suck, my old classics also seized to the axle due to corrosion, the sprag clutch became rubber band feeling after a few months, the rear hub weighed more than my front and rear carbon Ti hubs in total, the anodizing is really unsaturated etc etc. I am disappointed in Onyx to say the least and do not know whether to buy another classic hub or buy the new Tarrin Mugen silent hub? My current plan is to rebuild them and be meticulous not to wash the bike at all and see if the problem repeats but the issue of reliability is in my head. Sorry stuff gets wet and dirty and should be able to handle it.ģ) I have had the classic hubs and they are amazing 4 years running! Onyx customer service has also been amazing before.Ĥ) There are known issues with the hubs and I can't understand Onyx not reaching out a little more to satisfy a repeat (times 3!) customer with a new product. I submitted a warranty claim and Onyx told the shop to rebuild then and that the issue looked like I used a pressure washer.ġ) Sure I hose down the bike but on shower mode.Ģ) I live in the PNW, so its wet. For a "premium" hub that costs this much is horrendous performance and durability. The hubs were completely rusted and bearings needed replacing. Another 6 more slips and by the 15th ride I took them in. 10th ride was probably the first time the sprag clutch slipped and I thought it was just me. I rode the system 10-15 times before I took the bike in. If you have any questions, please email us at 24/7 or call 88 Mon-Fri 10AM-6PM MST, Sat 10AM-5 PM MST, closed Sun.I bought a pair of WR1 rims to Onyx Vesper hubs. Thank you for reading and we wish you well. Lastly, don't forget to stay in close contact with friends and family, especially those isolated. It certainly helps with stress and anxiety during difficult times. If you can get out and walk, hike or ride, then take advantage of it. We hope that this horrible situation ends soon and that everyone takes care of themselves both mentally and physically. We are committed to slowing the spread of Covid-19, and to keep our customers, employees, and communities safe. Call ahead for curbside pickup or come to front door and we will grab your order for you. For local online customers, you can pick up your will-call orders at Peak Cycles. We have experienced very few delays for most of our US customers over the 2 weeks. We are not allowing any bike rentals or demos until further notice.įor online customers, is running at normal capacity as are our shipping companies USPS and Fedex. Our service department is also performing pick-up and drop-off of repair bikes outside. We have a table and bike stands in front of the shop so we can bring products and/or bikes to you outside for purchase. Due to Covid-19 we are not allowing any customers into the shop at this time. In our Peak Cycles bike shop in Golden, Colorado we will continue to perform bike repairs and sales. We are taking every precaution necessary to remain open. We will remain open under normal business hours until further notice. On behalf of Peak Cycles and we hope that everyone is safe and well.
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